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Email Marketing Services & Support

Unlike more traditional software vendors, MoogieMail offers a solution that is so flexible and easy-to-use, you do not need to invest heavily in professional services to derive value from the application. You'll realize this the first time you see the tool in action. The objective of the MoogieMail services offering is to treat each client as a partner, not simply as an account. From the first point of contact, everything we do is 100% focused on building a long-term relationship that drives your success. We are committed to providing you state-of-the-art software backed by world class service.

MoogieMail services is a flexible menu of implementation, training, education and support solutions designed to get you up and running as quickly as possible, with the least amount of disruption as possible. We will work with you throughout the implementation and deployment process to ensure you achieve maximum benefit from the system. Your MoogieMail representative can help match the service offerings with your business requirements.

All customers have access to the following ExactServices:
•  Training & Education
•  Client Support
•  Account Management
•  Deliverability Consultation

For customers with more complex needs, the following services are also available:
•  Integration Services

Email Marketing Training and Education

MoogieMail recognizes that each customer is unique in their familiarity with technology, as well as their level of experience in permission based email marketing. For this reason, we have adopted a personalized approach to training where we work with you to determine the training format that best meets your need and is convenient for your schedule. Training and Education are available in the following formats:

•  Web-based group sessions •  Recorded tutorials •  Computer-to-computer conference

•  One-to-one, face-to-face •  User guides •  White papers

Email Client Support

MoogieMail provides the leading email solution - hands down. However, there are times during which you may need assistance on a technical issue or clarification on a certain aspect of the software. The MoogieMail team of software support specialists, available to all customers at no charge, is committed to listening to your issues and questions and providing you with answers as quickly as possible.

Live technical support is available:
8:00 AM - 9:00 PM Eastern by phone
8:00 AM - 11:00 PM Eastern by email

In addition to the MoogieMail Client Support Team, you also have 24x7 access to the extensive online help system, frequently asked questions documentation, and a comprehensive user guide with your software product. Time sensitive email communication is available at help@moogiemailmarketing.com

Account Management

The MoogieMail Account Management team is a dedicated group of email marketing experts who will do whatever it takes to help you fully realize the power of personalized, customized email communications. Armed with a clear understanding of your business needs and objectives, a dedicated member of the Account Management team will work with you to become a better permission based email marketer. Whether it is basic assistance during account set up, help in designing a comprehensive testing methodology, or simply reviewing subject lines, you will be assigned a dedicated individual who will draw upon their expertise and experiences to help drive your success.

Email Marketing Deliverability Consultation

MoogieMail practices only permission-based, opt-in email marketing and enforces it with all clients and partners. Since current spam filtering software erroneously blocks many legitimate emails as well, we've taken several steps to ensure our clients achieve the highest possible delivery rates. Several tools are embedded in the application to ensure that legitimate permission-based emails are not mistakenly labeled as spam due to email content or the quality of the list. In addition to these built-in tools, MoogieMail takes several steps to achieve maximum deliverability of your emails.

• ISP Agreements and White List Status - MoogieMail has white list relationships with key ISP's, anti-spam organizations, and others to ensure emails sent via our system reach the intended audience. We are listed on the "white list" for major ISP's, such as AOL, Juno, Yahoo, Compuserve, NetZero, and others. Our white list status allows mail sent from our system to be appropriately delivered without the potential for filtering.
• Private IP & Monitoring - MoogieMail offers Private IP & Monitoring as an option to any account. With Private IP & Monitoring, we will host a unique IP address for your account. This unique IP address is then registered within MoogieMail's whitelist status with major ISP's (such as AOL, Yahoo and others), providing deliverability impossible to achieve with an in-house solution.
• Deliverability Report Cards - MoogieMail provides a weekly Deliverability Report Card to all clients that surpass our established thresholds for undeliverables (measured as bounce %), SpamCop complaints, or AOL spam complaint percentages. We work with our clients that regularly receive a report card to modify lists, content, and permission status so that maximum deliverability may be achieved.
• Premium Sender Program - This program bundles together Private IP Address & Monitoring, IronPort/TRUSTe BondedSender program, AOL Enhanced Whitelist, and weekly premium sender deliverability report cards. The IronPort/TRUSTe BondedSender program white lists your Private IP Address with over 18,000 receiving domains and ISPs. Your organization in essence receives a "stamp of approval" as a sender with a record of low bounces and complaints.

Integrated Email Marketing Services

The most effective email marketing initiatives are those that are synchronized to reflect all customer data contained throughout an organization. Too often, though the information may exist in a single organization, it does not exist in a single application. There are a host of best-of-breed applications focusing on such needs as Customer Relationship Management (CRM), e-commerce, web analytics - each which holds valuable customer information. The MoogieMail team of integration experts will work with you to unlock the information from these systems and seamlessly integrate this data with the MoogieMail database.

Scheduling a Demo
Are you interested learning how you can improve your current internet marketing campaigns and strategy? If so, schedule a demo by filling out the form at the top of this page.